Your IT Command Center
Access support, track tickets, view reports, and manage your account all in one place.
Portal Features
Everything you need to manage your IT relationship with Techvera.
Submit Support Tickets
Create and track support requests with our easy-to-use ticketing system. Get real-time updates on ticket status.
View Ticket History
Access your complete support history. Review past issues, solutions, and communications with our team.
Documentation & Guides
Access knowledge base articles, how-to guides, and documentation specific to your environment.
Service Reports
View monthly service reports, uptime statistics, and performance metrics for your systems.
User Management
Manage portal users for your organization. Add, remove, or modify user access and permissions.
Billing & Invoices
Access invoices, payment history, and billing information. Update payment methods securely.
Multiple Ways to Get Support
Beyond the portal, reach us through your preferred channel.
Support Portal
help.techvera.com
Submit and track tickets 24/7
Email Support
support@techvera.com
Response within 1 hour
Phone Support
(866) 615-4335
24/7 for emergencies
Portal FAQ
How do I get access to the customer portal?
Portal access is automatically provisioned for all Techvera managed services clients. If you need access or additional user accounts, contact your account manager or submit a request through our contact page.
I forgot my portal password. How do I reset it?
Click the "Forgot Password" link on the portal login page. You'll receive an email with instructions to reset your password. If you don't receive it within a few minutes, check your spam folder or contact support.
Can I submit emergency tickets through the portal?
Yes, you can mark tickets as "Critical" or "Emergency" in the portal. However, for the fastest response on true emergencies, we recommend calling our support line directly at (866) 615-4335.
How do I add more users from my organization?
Administrators can add users directly through the User Management section of the portal. If you need administrator access, contact your Techvera account manager.
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