Work With Us

 

We would love to help your business eliminate problems, streamline operations, and grow faster! How we approach each partnership depends on your current IT situation, and where you’d like to go.

Which situation is your business currently in?

Zero IT Support

We Don’t Have Dedicated IT Support

Most businesses don’t have the time or resources to manage an in-house IT staff. This can lead to a number of problems, including unreliable service, outdated technology, and security breaches.

Businesses that rely on as-needed, break-fix tech support are often left with inconsistent service and a lot of downtime. This can be incredibly costly and frustrating.

This is why so many are turning to fully managed IT support. We become your dedicated IT service provider, so you can rest assured knowing that your technology is always up-to-date and secure.

New IT Support

We Have an IT Provider But Are Exploring Other Options

There are so many reasons why businesses may be unhappy with their current IT service provider. You might feel like they don’t listen to your needs and concerns or that they can’t keep up with the technology demands of your growing business. Maybe their customer service leaves something to be desired, or maybe you’ve just had enough of dealing with them altogether.

It can be scary to switch IT support providers – you might be worried about losing data, experiencing downtime, or getting hit with unexpected costs.

We understand that making a big change can feel risky. But we also believe that it’s important to explore all options to make sure you’re getting the best return on your investment.

Extra IT Support

We Have Internal IT But Need Some Extra Help

You have a great in-house IT team, but they’re stretched too thin and you need some extra help to keep your business running smoothly.

You’re not alone. A lot of businesses are in the same boat as you, with too much on their plate and not enough time to get everything done.

We can work hand-in-hand with your internal IT staff to take care of all your technology needs, from desktop support to network maintenance to cloud services. We’ll be there when you need us, and we won’t get in the way when you don’t.

Frequently Asked Questions

Do you offer consumer-level repair service?

Techvera no longer offers residential repairs. While we used to support both businesses and consumers, we decided to transition to strictly business support in 2016 to be able to provide our clients a higher level of service and attention.

We recommend Nick’s Computer Service of Denton for all residential repair needs.

How do I know you're a reputable provider?

Techvera has been around since 2001, and we’ve been in business for 20 years because we’ve worked hard to build a reputation for quality and service! Our community has recognized our work through awards such as Best of Denton, Best of Denton County, Dallas Techweek, Channel Futures’ MSP 501, Corporate Vision’s Small Business Awards, and many more throughout the years.

We’re also lucky to have clients that appreciate what we do and aren’t afraid of sharing their feelings! You can see some of their unedited feedback via Google and Facebook. We’re also happy to provide client reference lists on request.

And unlike many IT service providers, we are 100% local and US-based.

What makes you different than the hundreds of other IT providers?

What business doesn’t like to say they’re different and better than all their competitors? The truth is every IT provider is the right match for some, and not for others. We’ve worked to build a business that differentiates us in the ways we value most, and may make us the right match for you!

Here are some of those ways:

  • We’re 100% local and US-based. You’ll always work with a member of our team, not someone in a call center or overseas.
  • We’re small enough to build deep and personalized connections with the companies we work with; our clients are never just a number. However, we’re also large enough to have a team full of experts in every technology, be able to offer 24/7/365 support, and adopt new technology quickly. We strive to always balance personal connection with top-tier service as we grow.
  • Many managed service providers only operate at the IT support level. They will fix and prevent technology problems, and that’s all. This is great for some, but we wanted to go further. We regularly meet with our clients to learn about their challenges, goals, and hopes for the business. We then design technology plans and systems that support and drive these goals. Instead of just being “the IT support people”, we aim to become a valued partner to all our clients.
  • The IT service industry is known for burnout. Too frequently employees are overworked and underappreciated, leading to poor support and unhappy clients + service teams. Keeping our employees happy and satisfied through competitive pay, ongoing training and career-building opportunities, family support, work/life balance, benefits, team-building, and a great culture is a huge priority. When our people are happy, they provide our clients with unmatched service.

What do managed IT services cost?

We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

We tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.

If you want to learn more about the different factors that affect pricing and what to expect when shopping providers, check out our blog post: What Do Managed IT Services Cost?

Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered, and this cost generally falls between $150-250/user. Unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation!

Why are you more expensive than that other IT company?

Our focus is on unmatched quality and service for our clients. We do not take on every company that comes our way. Our client list is kept limited on purpose so that we can provide insanely great solutions to those we do work with.

Unlike many “inexpensive” providers, we include everything under our monthly rate. Those cheaper companies often look great at first, until they start nickel and diming you for needs that are suddenly outside of your contract.

We hire the best and ensure they can provide the best service to our clients. Training, benefits, a supportive environment, and competitive pay keep our team happy. A happy team = happy clients!

We will never be the cheapest solution, nor do we want to be. If you’re shopping for the most inexpensive company we would recommend you keep searching! To provide the level of service and work environment we strive for, we charge more than the budget providers. We are a premium solution for companies who appreciate the quality and innovation we offer.

Can you fix ____ on my computer/phone/printer/network/software?

Chances are, yes! We can fix just about anything having to do with technology.

BUT – most seemingly-minor issues are symptoms of a bigger problem. Think of technology as being very similar to the human body. When we’re unwell, our bodies display external symptoms. These can be suppressed, but that doesn’t fix the underlying sickness.

You can stick temporary bandages on technology issues all day long, but until you fix what’s actually causing it, those issues will continue to pop up. Our goal is to find and correct what’s truly wrong, not leave you with a short-lived bandage.

Who do you work with?

We work with a variety of businesses in nearly every industry. But in general, these are the qualities we look for in a potential managed technology partner:

  • Size: 10-500 employees
  • Technology: Majority Microsoft, limited or no Apple/Unix usage
  • Identity: Driven to grow, optimize, streamline, and become more successful. Understands that technology is a fundamental part of the modern workplace and can help accomplish high-level business goals. Wants to focus on doing what they do best, and outsourcing the rest.

Who do you NOT work with?

We’re not right for everyone! To avoid wasting anyone’s time, here are the qualities that we’ve found don’t mesh with our mission and values:

  • Those looking for a cheap/budget solution or whose number one consideration in choosing a provider is their price.
  • Companies who are looking for just another service vendor – while we’re happy to provide one-off services when needed, our main goal is to be an ongoing partner and adviser to our clients.
  • Companies who don’t adhere to industry, compliance, or best practice standards.
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