Co-Managed IT Support
combine the power of outsourced + in-house technology experts for the best in IT support.
Gain a team of engineers, trainers, decision makers, project managers, and strategists that will work alongside your in-house IT personnel to handle day-to-day requirements. You can focus on what counts: how to best make use of technology at all levels within the organization.
request a co-managed it services consultation for your business
Improve Operational Efficiency
IT professionals know better than anyone that the modern business is dependent on technology. When critical programs and devices aren’t working, operations quickly come to a halt. This is a disaster for a busy, growing company and can require hours or days of undivided attention to fix.
With co-managed IT service, our experts can support your employees and infrastructure to ensure that things are always running the way they should. Your internal team can focus on more important projects with confidence.
Enhance Cybersecurity & Data Protection
It only takes a few minutes for your entire business to be compromised in a cyberattack. Without sufficient security, cyberattacks can happen with a single click of the mouse.
We know that with all their other responsibilities, it can be tough for internal tech teams to always be on top of the business’ security. Our industry-leading security and monitoring protect every layer of your company and its data to prevent breaches, infections, phishing, and human error.
Achieve Your Goals
We’re your partner for all the ups, downs, concerns, and ambitions. Whatever your goals are, we’ll help you in achieving them. For problems that arise, we’ll help you overcome them.
We don’t want to be just “your IT help”. Our mission is to create long-term success for your business + help internal IT become rock stars!
Remove Day-to-Day Distractions
It’s nearly impossible to focus on strategic, profitable work when you’re bogged down with the day-to-day issues of a company’s technology.
Figuring out why someone can’t receive emails, recovering a lost file, and turning computers off and on again probably isn’t the best use of time! Our team takes care of all those issues so internal IT teams can spend their valuable time driving growth and innovation.
Hire & Train With No Hassle
Hiring qualified IT staff can end up being a huge time sink. We help businesses and their IT leaders find, vet, and train new staff with minimal interruption to your responsibilities.
In addition, it’s so important for everyone at a company to receive ongoing security and technology training. With so much on your plate already, it’s easy for this to fall on the back burner. We’ll make sure that your team is always up to date on the latest security threats and how to stay safe and productive, so that you have less to worry about.
Streamline & Simplify Work
Imagine your company with a whole new approach to work. Every person in the office has access to everything they need, when and where they need it most (and without having to bug IT about it!).
The convenience of technology means you’re more productive than ever before. With the right tools, it’s easy to stay on track and in sync with other team members from anywhere in the world.
As part of our co-managed IT support and strategy, we provide modern, cloud-based tools that boost communication and streamline daily operations.
Co-Managed IT Case Study: US Aviation Group
Learn how this successful Denton flight school and executive fixed-base operator gained structure and streamlined operations utilizing a hybrid, co-managed IT partnership.
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Co-managed IT is the ultimate technology service for successful businesses.
Using technology to drive business goals is what IT professionals do best. But between putting out day-to-day fires, worrying about security issues, coordinating needs and goals with executives, and finding + training new IT staff, it’s often hard for them to keep up with the changing technology landscape.
That’s where co-managed IT comes in – an outsourced IT firm like Techvera works in tandem with your internal technology person or team. Hybrid IT partnerships offer various benefits: more reliable service at a lower cost than hiring additional internal staff, letting in-house IT focus on the core business, and expanding your company’s capabilities and expertise with state-of-the-art technology.
Utilizing a hybrid, co-managed IT partnership, internal tech teams can focus on high-level tasks that bring revenue and stability to the company. Their years of training and specialized knowledge shouldn’t be wasted on figuring out why Judy can’t open an email!
We can help with routine or maintenance work, assist with IT decisions, create a technology roadmap, help drive towards business goals, boost security, complete projects, and alleviate hiring and training needs.
If your internal team needs some extra help, it might be time to explore co-managed IT support!
Ready to explore co-managed IT support?
“I have been in Technology since March of 1975. I have worked with many different companies. Techvera goes above and beyond to accommodate your needs whether it be day or night. They are an outstanding company that keeps pace with this fast-changing industry. I work hand in hand every day with their staff. Great company.”
Frequently Asked Questions About Co-Managed IT Support
What is co-managed IT support?
Co-managed IT support is when a business outsources some of its technological needs to an external company, while also hiring and maintaining its own IT personnel. This system works best if the two companies have complementary knowledge and a good relationship with one another.
Why would a business want to have co-managed IT support?
A variety of reasons exist for why a business may want to have co-managed IT support.
Some companies choose to outsource parts of their IT because they do not have the resources on hand to hire multiple full-time staff members.
Others may want to be able to scale their service based on changing IT needs. Utilizing an outside managed service provider for projects that come up is much more efficient than hiring multiple internal people who may be left with nothing to do once the project is completed.
Some companies prefer having their internal IT person work on high-level strategy and work, while the managed service provider handles things like daily user issues, maintenance, and security.
What do managed services cost?
We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc.) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.
We tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.
If you want to learn more about the different factors that affect pricing and what to expect when shopping providers, check out our blog post: What Do Managed IT Services Cost?
Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered, and this cost generally falls between $150-250/user. Unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation!
What are some drawbacks of co-managed IT support?
The primary drawback to having co-managed IT support is complexity. When more than one company is involved in a process, there are several moving parts that must work together for said process to be successful. Miscommunication between both parties can therefore create problems with the issue at hand as well as with the overall relationship between employees.
Another downside of outsourcing is lack of control; businesses lose numerous management duties when contracting third parties. While most companies are happy to give control over to trusted vendors, some may have misgivings.
What's included in a managed/co-managed IT service plan?
This can vary based on your needs, budget, and provider. Most business IT managed service plans will include all or a mix of these services:
- 24/7/365 remote monitoring and management
- Helpdesk services to solve user issues and offer IT support
- Data backup, disaster recovery, and business continuity planning and management
- Software updates, patches, and upgrades
- Comprehensive, next-gen cybersecurity
- Asset tracking and management
- Business forecasting, future planning, and purchasing assistance
- Service level agreement details
Who typically makes up a co-managed IT support team?
A co-managed IT support team consists of internal employees from the business receiving the service as well as employees from the outside company contracted by said business.
The roles played by both parties differ, however, there are several ways in which these teams can be structured. The outside IT company may handle day-to-day needs like employee troubleshooting, device maintenance, and updates while internal employees focus on long-term goals and technology plans. Or, those roles may be reversed.
How hybrid IT support agreements are structured depends on the needs of the business, capabilities of the internal and outsourced IT teams, and what will most benefit the business within their budget.