Managed services is a term that makes absolutely no sense – unless you’re in the IT industry. So, for those of us who don’t know what it means or why it’s important, let’s get right to it.
Managed IT service is fully outsourced IT that takes care of all the headaches you normally associate with technology. Basically, if it’s IT-related, managed services can handle and improve it.
Now, a lot of people get a look of confusion on their faces when someone says managed services. And that’s normal. Just like the word jurisprudence makes no sense to anyone but lawyers, or xerostomia makes no sense to anyone but those in the dental field.
But what exactly can managed services save your business from? Below are a few of the many benefits.
PROACTIVE MONITORING, MAINTENANCE, AND PROBLEM RESOLUTION
Managed services are well-known for one feature above all: proactive monitoring. With this feature, a group of technicians constantly monitor your technology to ensure nothing fails.
If a potential problem surfaces, these technicians will be all over it before it turns into an issue. And sometimes, these advanced technicians might even fix the problem before you ever knew one existed.
You may be thinking that this sounds like an invasion of privacy! But don’t worry, we aren’t watching everything you do on your computer all day. The technology used monitors for abnormalities in your network and devices and alerts technicians if something suspicious or unusual is detected.
Because of all this monitoring, you and your staff will experience very little downtime. Your IT is no longer sputtering out of control and choking on its lack of upkeep. It does what it should, when it should, no matter what. Why? Because a group of technicians makes sure that it does.
When you have fully managed technology, your technology is…well, fully managed. From routine maintenance and automatic upgrades to proactive monitoring and instant support, your technology remains consistent because it’s consistently taken care of.
In other words, hurdles are all but eliminated. Problems are identified and corrected immediately, and your business can remain productive and free of IT challenges and complications.
Sure, you might still have a piece of hardware break down on you from time to time. And yeah, your network might have an issue or two every now and then. Nothing is flawless and technology is all but 100% reliable.
But with managed services, fixing problems won’t cost you anything. It’s bundled into a flat, monthly rate that should only change if you decide to expand your business or upgrade your technology.
This means that those ridiculously large and out-of-control repair expenses go away completely. You finally have the full ability to successfully budget for your technology. No more guessing. No more hoping. No more praying. It is what it is and won’t change.
NO SURPRISES OR MAKESHIFT SOLUTIONS
With the lovely combination of routine maintenance, proactive monitoring, and a flat, monthly rate, a fully managed technology solution removes the element of surprise from your IT. There will be no coming to work on a Monday morning only to discover a broken-down network.
There will be no large repair fees to wait for. And there will be no dreading an eventual collapse of your data. Managed services aren’t a fan of surprises.
No more Googling. No more YouTube-ing. No more calling that friend of a friend. Managed services are managed by a group of professionals who are experts at what they do. You are no longer the wannabe IT guru, and you no longer have to act like you know what you’re doing.