What is Included in Managed IT Services?

Managed IT services are a great way to ensure that your company’s network is operating at peak performance, and it includes many different types of services. In this blog post, we will discuss what managed IT service agreements include and the benefits of utilizing them for your business.

Do you know what’s included in managed IT services? Many companies don’t realize they’re getting more than just an outsourced technician when they sign up for one of these agreements. It can encompass a range of tasks that can help reduce downtime and increase the security level on business networks.

Let’s take a look at some of the key aspects that will be covered by your agreement with us, and should be covered by any other managed service provider (MSP) you may be considering!



Managed IT Services Agreement

24/7/365 remote monitoring and management

Never worry about technology again, it’s all taken care of for you with proactive ’round-the-clock IT monitoring and maintenance. You and your team will be able to spend less time on IT management and more time growing your business. Have a qualified engineer on call 24/7 for emergencies and sleep better knowing that your business is running smoothly.

Helpdesk services to solve user issues and offer IT support

We know that when it comes to IT, there’s nothing more frustrating than a problem that may be affecting your ability to work. That’s why managed IT service agreements should provide 24/7 helpdesk services and in-depth IT support for any issue you may have.

Data backup, disaster recovery, and business continuity planning and management

Your data should be backed up continuously, checked for integrity and accuracy regularly, and stored in both on- and off-site locations. This will help protect your data from natural disasters, cyberattacks, and human mistakes or malicious intent.

Secure the continuity of your business to ensure it’s always operational and available to customers and prospects. Your custom disaster recovery plan will outline exactly the steps taken in case of an emergency, and make sure that you can be back up and running in whatever location you choose with minimal downtime. Gain peace of mind knowing that you’re protected in case of a disaster, or any other unforeseen event.

Software updates, patches, and upgrades

Reduce the stress and anxiety that comes with worrying about a possible security breach due to unpatched systems and software. Ensure the reliability of your network and programs and take advantage of new software updates with zero work on your end. Your software will always run smoothly and efficiently and you’ll avoid common update complications.

Comprehensive, next-gen cybersecurity

This goes beyond antivirus and a firewall. Businesses are huge targets for cybercriminals, but a managed IT support provider can ensure you aren’t a victim. Next-gen cybersecurity services include things like multi-factor authentication, password management and cycling, single sign-on, penetration testing, 24/7 monitoring, user training and testing, access controls, and much more.

You’ll be much more confident knowing that your users are trained and protected against the latest cybersecurity threats, and your business systems and data are guarded by the most advanced security solutions.

Asset tracking and management

A good managed IT support company will standardize your hardware and software stack. This is essential for streamlined deployment, updates, and installation. That way you can keep track of everything that’s important – from hardware and software inventory data to end-of-lifecycle replacements.

Managed IT service providers typically offer asset tracking so you don’t have to worry about managing your assets manually or waste time trying to find out where a particular piece of equipment resides in the network stack.

Business forecasting, future planning, and purchasing assistance

One of the best benefits of comprehensive managed IT services is that they’re proactive, not reactive. Forecasting and future planning mean your provider will proactively evaluate your current situation to see where you may want new technologies in the future or what upgrades might be needed now. They can even design future updates based on your specific goals.

They’ll also look for ways to cut costs today without compromising security or service levels. Managed IT service providers often have exclusive relationships with vendors that the average business doesn’t have access to. This means better value and ROI for you, potential cost-savings in areas like telecom and hardware, and faster support.

Service level agreement details

Service level agreement (SLA) responses for managed IT providers vary, but should be acceptable for your business needs. Managed services providers offer guarantees on service levels and how quickly your needs will be responded to and escalated if necessary. Be sure there is a clear outline of the provider’s SLA in any managed services agreement you’re considering.



These are just a few key things that should be included in a good managed IT service provider agreement. Your provider should customize your service to your business’ unique needs and goals, and add additional services if desired. And always be alert for IT companies who are just pretending to offer managed IT services. If you aren’t receiving 24/7/365 support along with proactive (not reactive) monitoring and troubleshooting, then you are not covered under a true managed IT services agreement.

If you have any questions or would like to talk about our managed IT support services for your business, you can request a consultation, email us at info@techvera.com, or call (940) 382-8644.

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Written by Lauren Morley

Lauren is the Chief Marketing Officer at Techvera. She travels the country full-time with her husband and dogs. When she isn't coming up with marketing strategies for Techvera, you can find her playing games, exploring nature, or planning her next adventure!

June 13, 2021

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