Fully Managed IT Support for Business

all you have to do is use the technology. we’ll take care of everything else.

Our fully managed IT services keep you secure and productive with a full team of technology and business experts to become your dedicated IT department or supplement your in-house team. Get 24/7/365 monitoring, maintenance, and user support and a comprehensive suite of IT services for one flat, predictable monthly rate.

request a managed it service consultation for your business

Stop Dealing With IT Issues

Outsourced, fully managed IT support gives you unlimited IT services and technology management included under one flat, predictable monthly rate. No more wasting time trying to fix technology issues yourself, waiting on your repair guy to show up, or dealing with unexpected bills.

 

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Be More Reliable

Always be available for your clients with scheduled maintenance, monitoring, and upgrades of all technology and software. Wouldn’t it be nice to have reliable computers, software, and devices that don’t break and leave you hanging during critical moments? Fully managed IT support means fully managed – we’ll make sure every piece of your hardware, software, and infrastructure is always operational and optimized.

 

Achieve Your Goals

Our managed IT service comes with a dedicated adviser who will design and implement a custom plan to help you achieve your business goals – operational, financial, and strategic. Build a technology roadmap that fits and supports your objectives. Whether you dream of streamlining operations and workflow, improving customer service and retention, protecting against cyberattacks, increasing profits, or all of the above, we can help!

 

Gain a Team of Tech Experts

You’ll have 24/7/365 IT service, support, and guidance via our team of in-house experts. That means a full lineup of technology veterans at your disposal to support your current IT technician, handle high-level projects and needs, or become your dedicated outsourced IT department.

 

Burrows at Law

Managed IT Case Study: Burrows Law Group

Learn how this flourishing law firm gained back time and re-focused on core business by taking advantage of fully managed, outsourced IT support.

98%

Customer Satisfaction Rating

90 Minutes

Average Ticket Resolution Time

20

Years in Business

Managed IT services make advanced technology simple for the modern business.

If you’re like most business owners, you probably have a lot on your plate. In addition to all the tasks on your list, you have to make sure your company’s IT is always up and running properly. You also need to keep track of new technology trends, remember to install the latest software releases and updates, think about security and data threats, research and purchase new devices…the list goes on!

It can be hard for companies to find the time or money needed for proper IT support when they are struggling just to stay afloat in today’s competitive marketplace. And doing everything yourself takes away from valuable time you could spend streamlining and improving your business.

Managed IT support gives you professional outsourced IT services that allow you to focus more on growing your business than worrying about its technology. We provide fully managed services, meaning that our team handles everything from infrastructure monitoring and maintenance (including hardware) through security updates and troubleshooting issues as they arise (even providing remote access).

Our comprehensive packages include unlimited 24/7/365 monitoring and support, data backup, disaster recovery and business continuity planning, cloud and mobility solutions, cybersecurity, infrastructure management, vCIO services, and much more tailored to your unique business goals and needs.

Ready to change your business?

“Just want to take a moment and say how much we love doing business with these guys. We get stellar service from Techvera. A simple phone call and we usually have someone in our office within a day. Prices are better than the industry, customer service is on point, and the tech guys that come out are always friendly and knowledgeable. Looking forward to continuing our already long and happy relationship.”

Hilltop RV & Boat Storage Solutions

Frequently Asked Questions About Managed IT Support

What is managed IT support?

Managed IT service means that a company, known as a managed services provider (MSP), will setup, manage, and monitor your entire business technology infrastructure. This includes hardware maintenance, software updates, and monitoring of all systems to ensure they’re working properly.

MSPs will generally tailor their support to each business’ needs. You may only use them for IT support and maintenance, or you may use their services for additional things. For instance, your VoIP and telecom systems, data backup and disaster recovery, and cloud services.

With managed services, you don’t have to worry about hiring someone full-time or spending hours watching over everything yourself.

What do managed IT services cost?

We’d love to give you an easy answer, but the truth is it’s different for each business. Cost is determined by things like how many people work at your company, how many devices (computers, phones, printers, tablets, etc.) you have or want, whether any equipment needs to be upgraded, how intricate your network and office setup is, how many locations your business has, the programs you use, the level of support needed, and many other factors that make each partnership different.

We tailor our solutions to the unique needs of your business. We aren’t a one-size-fits-all shop like many other managed service providers.

If you want to learn more about the different factors that affect pricing and what to expect when shopping providers, check out our blog post: What Do Managed IT Services Cost?

Your monthly cost could range from a few hundred to a few thousand dollars. We price our services per user covered, and this cost generally falls between $150-250/user. Unfortunately, we can’t give a more accurate answer than this until we get to know your company and its needs through a consultation!

Why would I need managed IT services?

If you are a small business owner who doesn’t have the time or money to hire someone in-house to take care of your technology needs then this service might be perfect for you.

While some businesses may initially be turned off by a monthly recurring cost, it’s much easier for most to have one predictable expense. This allows for easy budgeting and avoiding unexpected bills. A manager who prefers to concentrate on more important things will appreciate getting one monthly bill rather than having to manage a budget for salaries, hardware expenses, tools and software, network management, etc.

Managed services can also help businesses scale up quickly without having to invest in additional hardware or employees.

You’ll have peace of mind knowing that your network is monitored 24/7 and everything has been taken care of so there’s less work and worry on your end.

Managed IT support makes sense for companies that rely on their technology to operate, are in (or want to be in) high-growth mode, don’t want to manage their own internal IT staff, or want to augment their current in-house IT team.

What are the benefits of managed IT support?

Managed IT service is a good option if you don’t have the time or expertise to manage your own hardware, software updates, and other aspects of day-to-day operations. By outsourcing these needs, you will save money on hiring an internal staff member and won’t need to worry about updating all those necessary items yourself. The end result should be more free time for employees as well as better quality work from them when they aren’t overloaded with extra tasks outside their expertise.

The biggest benefits companies enjoy at a glance are:

  • Predictable and scalable technology spend
  • Better security
  • Faster response and resolution time for IT issues
  • Better ROI and value
  • Increased productivity and efficiency
  • Simplifying your digital transformation
  • Reliable systems and devices
  • Access to a full team of IT and business experts
  • Project management and strategic planning

What's included in a managed IT service plan?

This can vary based on your needs, budget, and provider. Most business IT managed service plans will include all or a mix of these services:

  • 24/7/365 remote monitoring and management
  • Helpdesk services to solve user issues and offer IT support
  • Data backup, disaster recovery, and business continuity planning and management
  • Software updates, patches, and upgrades
  • Comprehensive, next-gen cybersecurity
  • Asset tracking and management
  • Business forecasting, future planning, and purchasing assistance
  • Service level agreement details

What if I already have one or more IT people in-house?

Managed IT support can still be a great option for companies that already have some internal IT help. This is known as hybrid or co-managed IT.

Companies may want to take advantage of this setup to give their internal person or team some extra support. You can avoid having to deal with hiring additional people.

If the internal IT team wants to complete a project, a managed service provider can help it go much faster and smoother.

If your business has needs or goals that are outside the expertise of an internal IT person, the MSP can step in and take over.

Or, maybe you’d prefer your internal person to focus on high-level, strategic company goals. A managed IT service provider can take the burden of everyday needs and troubleshooting off their plate.