| 24 x 7 x 365 Remote Support/Helpdesk |
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7am – 7pm CST Helpdesk, 24/7 emergency support |
| 24 x 7 x 365 Security Monitoring |
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| Onsite Support and Networking Support |
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Can have someone onsite recurringly for an additional fee |
| Employee Onboarding and Offboarding |
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| Hardware purchasing, set-up, shipping |
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Additional fees apply |
| Device Inventory Management and Storage |
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| Active Directory (User Management) |
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| Backup (Microsoft Office365) |
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| Client Relationship Management |
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| Security Training |
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| Data Storage |
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| DDQ Wizard, Document Library (WISP, BCP, SSAE18 audit, pen test reports, etc.) |
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Documentation platform IT Glue, can give customer access to the tenant, no public access |
| Device Encryption |
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with Intune deployment for Windows devices, Jamf for Apple devices |
| DR Test & Reporting |
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| Electronic Communication Archiving Integration |
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| Email Encryption |
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IronScales and Proofpoint included |
| Vulnerability Scanning |
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OneDrive, Sharepoint |
| Email Security |
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| File Sharing |
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licenses and management included |
| Helpdesk Reporting |
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Connectwise for PCs, JamfPro for Macs |
| Microsoft Office365 Business Premium |
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| Mobile Device Management |
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| Multi-Factor Authentication |
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for support, billing and service delivery insight dashboards |
| Next Generation Anti-Virus Protection |
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| Online Portal |
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| Phishing Test |
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| Creation of Workflows (Staff Addition/Removal, policy change request, etc.) |
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| Procurement Management |
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| Technology Insights (Endpoints, User Activity, Settings, Billing, Cyber Training, etc.) |
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| User Access Controls |
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| Activity logging and reporting |
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| Windows & Third Party Application Patching |
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| New and Replacement User System Setup |
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| 24/7 SOC analysts |
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| Cyber Security Tools |
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SIEM, SASE, MXDR with our MSSP Todyl included |
| vCIO |
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| vCISO |
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Can be included for an additional fee |
| Project scoping and management (i.e., Office build, SSO rollout) |
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Can be included for an additional fee |
| Onboarding |
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Additional one-time fee |
