Techvera Service List

Service Included
24 x 7 x 365 Remote Support/Helpdesk 7am – 7pm CST Helpdesk, Overnight emergency support
24 x 7 x 365 Security Monitoring Yes
Access to Onsite Support Yes
Active Directory (User Management) Yes
Backup (Microsoft Office365) Yes
Client Relationship Management Yes
Cyber Security Training Yes
Data Storage for OneDrive Included Yes – Standard 1TB per user
Data Storage for SharePoint Included Yes – Standard 1TB plus 10GB per license
DDQ Wizard, Document Library (WISP, BCP, SSAE18 audit, pen test reports, etc.) Yes – Documentation platform IT Glue, can give customer access to the tenant, no public access
Device Encryption Yes – with Intune deployment for Windows devices, Jamf for Apple devices
DR Test & Reporting Yes
Electronic Communication Archiving Integration Yes
Email Encryption Yes
Email Security Yes
File Sharing Yes – OneDrive, Sharepoint
Helpdesk Reporting Yes
Microsoft Office 365 Business Premium Yes
Mobile Device Management Yes – if Intune deployed. Intune is included with M365 Premium
Multi-Factor Authentication Yes
Next Generation Anti-Virus Protection Yes
Online Cybersecurity Training Yes
Online Portal Yes – for support, billing and service delivery insight dashboards
Phishing Test Yes
Procurement Management Yes
Productivity Tools Yes
Spam Filtering and Advanced Anti-Phishing Protection Yes
Technology Insights (Endpoints, User Activity, Settings, Billing, Cyber Training, etc.) Yes – Standard 1TB per user
User Access Controls Yes – Microst Entra ID Management, Additional control can be done with SASE solution from Todyl
Windows & Third Party Application Patching Yes
New and Replacement User System Setup
Professional Services Projects
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