Techvera Service List

Service Included
24 x 7 x 365 Remote Support/Helpdesk 7am – 7pm CST Helpdesk, 24/7 emergency support
24 x 7 x 365 Security Monitoring
Onsite Support and Networking Support Can have someone onsite recurringly for an additional fee
Employee Onboarding and Offboarding
Hardware purchasing, set-up, shipping Additional fees apply
Device Inventory Management and Storage
Active Directory (User Management)
Backup (Microsoft Office365)
Client Relationship Management
Security Training
Data Storage
DDQ Wizard, Document Library (WISP, BCP, SSAE18 audit, pen test reports, etc.) Documentation platform IT Glue, can give customer access to the tenant, no public access
Device Encryption with Intune deployment for Windows devices, Jamf for Apple devices
DR Test & Reporting
Electronic Communication Archiving Integration
Email Encryption IronScales and Proofpoint included
Vulnerability Scanning OneDrive, Sharepoint
Email Security
File Sharing licenses and management included
Helpdesk Reporting Connectwise for PCs, JamfPro for Macs
Microsoft Office365 Business Premium
Mobile Device Management
Multi-Factor Authentication for support, billing and service delivery insight dashboards
Next Generation Anti-Virus Protection
Online Portal
Phishing Test
Creation of Workflows (Staff Addition/Removal, policy change request, etc.)
Procurement Management
Technology Insights (Endpoints, User Activity, Settings, Billing, Cyber Training, etc.)
User Access Controls
Activity logging and reporting
Windows & Third Party Application Patching
New and Replacement User System Setup
24/7 SOC analysts
Cyber Security Tools SIEM, SASE, MXDR with our MSSP Todyl included
vCISO Can be included for an additional fee
Project scoping and management (i.e., Office build, SSO rollout) Can be included for an additional fee
Onboarding Additional one-time fee
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