10 Reasons Why You Need to Adopt Good Field Service Management Software for Your Business

Written by Akhil Rajan

Akhil Rajan is a Customer Success Specialist at Zuper, an intelligent workforce management platform for service-oriented businesses. Working with customers on a daily basis, he has a deep understanding of their needs and pain points and so he is able to contribute to the marketing strategies for Zuper with the content he writes. He writes on topics like how to increase workforce utilization, how to reduce the service turnaround time and increase workforce efficiency, customer adoption, cost reduction strategies, etc - to name a few. He is often found buried in books or playing chess in his free time.

April 26, 2021

Field service management is a systematic organization of field operations such that business resources are utilized optimally. It is essential to create an exceptional customer experience. This is the reason why service management software has emerged as an essential facet of operations management in the service industry in recent times. The scope of field service management includes order management, dispatching, inventory management, vehicle tracking, scheduling, and more.

Here are the top 10 benefits of field service management software:

 

1) LENDS A PROFESSIONAL OUTLOOK

Field service management software offers a professional approach to managing field operations. Your field employees have easy access to all the information they need on a digitized platform, and this can enhance the customer experience. It also gives your service brand an impression of being professional and tech-savvy.

 

2) ELIMINATE PAPERWORK

Using a digital platform for field service management can significantly reduce the paperwork needed to structure and store information. This helps in reducing clutter and prevents data loss and errors in the entry of data. An added advantage of management software is its capability to provide real-time dispatching information and analytics for better decision-making.

 

3) QUICK INVOICING

Invoicing is a crucial aspect of field service. Field service management software enables field technicians to enter essential details such as time spent, materials used, etc., in a single application at any time and from any location. The system can then generate an invoice with the service fees, taking into account any discounts, special pricing, and warranties, at the click of a button and with reliable accuracy.

 

4) DYNAMIC SCHEDULING & THE ABILITY TO TAKE URGENT TASKS

Another benefit of field service management software is that it can schedule and re-schedule tasks in real-time. GPS systems in specialists’ vehicles make it possible to assign jobs nearest to their location, and real-time updates help eliminate errors of duplication, overlapping, or wrong assignment. Field Service Scheduling offers full control of your scheduling system, allowing you to dispatch your field workers with consistency and accountability.

 

5) REDUCES COST

Features such as fuel control and route optimization help in reducing logistical costs. Using GPS tracking helps to accurately track fuel consumption, save costs, reduce carbon emissions, and improve movement efficiency. This is an important reason why many service industry businesses have adopted service management software.

 

6) HIGHER ACCURACY IN TASK MATCHING

An advantage of management software is that it matches tasks with the specialist’s skills with precision. The software can also be programmed to match client profiles with technicians to assign a known to the client and understand the problem more manageable than a new technician. This results in an enhanced customer experience.

 

7) MAINTAINS CLIENT HISTORY & KNOWLEDGE BASE

A consolidated client order history, including technical instructions, helps create a better customer experience. It makes it easier for you to substitute a new specialist for a job done by someone absent. The new specialist can access the job history and understand the client’s needs better.

 

8) INVENTORY MANAGEMENT

Field service management software allows technicians to update the stock balance in real-time. On the other hand, if your inventory is running low – the system sends you timely notifications enabling you to re-stock before running out of any parts.

 

9) ENHANCED COORDINATION

Field service management software enables the whole team to access and update the data as required. This helps the entire team be on the same page and remain informed about others’ actions. Thus, allowing for easy coordination and teamwork.

 

10) IMPROVED CUSTOMER SATISFACTION

Benefits of field service management software such as increased efficiency, real-time information, and easy updates. You can respond to customer requests faster. This allows you to promise accurate ETAs, communicate better with customers, and instill faith in your service quality among your customers.

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