Managed Communication Services

a productive, in sync staff is the key to a successful company.

Bring your business communications into the 21st century. Streamline with cutting-edge technology that simplifies and unites the way you connect with your team and clients. With a variety of secure, cloud-based tools, you can satisfy different communication styles while streamlining collaboration.

request a communication services consultation for your business

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Better Communication and Collaboration

State-of-the-art technology and VoIP systems modernize and simplify your office, and support effective business communication. A mix of modern tools allow every team member to exchange information and support the business in the way they prefer. Learn how to use technology to save time and money while increasing productivity, efficiency, security, collaboration, and customer + employee satisfaction.

Always Be in the Loop

Collaborate on and share files on the go, with anyone, from any device with cloud business communication systems. Stay up-to-date on important data and conversations, regardless of where you are at any given time.

Connect From Anywhere

Take advantage of integration of your business line with any desktop or mobile device. Make and receive business calls or check voicemails from your mobile phone or computer, in real-time and from anywhere, without revealing your personal information.

Support Your Team

Chat tools, expanded calling features, and improved external and internal standards support different business communication styles. You’ll never worry about communication mishaps with clients or team members.

98%

Customer Satisfaction Rating

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90 Minutes

Average Ticket Resolution Time

20

Years in Business

Simplify how your team communicates, finds information, and shares expertise.

Communication in business is more challenging than ever.

When you’re trying to get work done, it can be difficult to keep track of all the different communication channels and tools that your company uses. You have email for internal communications; conference calls, video conferencing, and messaging apps for external ones; Slack or other chat clients for real-time collaboration with co-workers; and maybe even a phone system on top of that!

It can be hard to know who’s using which tool when they need something from someone else – especially if people are working remotely. And since so many employees are now mobile workers themselves, it might feel like everyone is always “on call” no matter where they are.

Managed communication service solves all these problems by making internal and external communication seamless, organized, efficient, secure, and accessible no matter where you are.

Using cloud-based, unified communications tools, teams are able to collaborate effectively across departments, locations, or even countries. You can share files without emailing them back and forth or sending large attachments via email which saves time and money for your entire organization. When someone calls your office number they can be automatically forwarded directly to the appropriate person or device. You can make and receive calls on any device, anywhere, without revealing your personal information.

Let’s bring your business communication systems into the modern age!

Ready to change your business with managed communication service?

“The relationship that our family business has built with Techvera, is indescribable at this point. The amount of trust we have in them and their team to professionally and proficiently manage our computers, IT, and VoIP phones is everything our business depends on. Not to mention the resource that they are for helping us solve all tech related problems. I can without a doubt, recommend Techvera to any business looking for help with their technology!”

Equine Express

Frequently Asked Questions About Managed Communication Services

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What is VoIP?

VoIP stands for Voice Over IP. VoIP phone systems allow you to make and receive calls through the internet rather than hardwired or cellular lines.

Internet Protocol, commonly known as IP, is a set of rules that define how data is delivered over the internet. IP works in conjunction with the transmission control protocol (TCP), which divides network traffic into smaller packets for a means of more efficient transport through the Internet. Together they are referred to as TCP/IP.

With VoIP, voice information is sent digitally over the internet through your existing network. These phone systems really took off when cloud storage was introduced because the endless amount of storage is just what VoIP needed to transfer the growing amount of data. Basically, a series of packets of digital information carries your voice data from your IP address to the IP address of your destination. The system at your end converts your voice to data packets, those packets are routed through a cloud-based Private Branch Exchange, then, at the other end, they get converted back to your voice for the listener.

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What are the benefits of business VoIP phone systems?

  • Ease of installation: IP phones are virtually plug-and-play. There is no need to run separate phone lines – your VoIP phone connects to the same network cable your PC runs on. Or, for some applications, you can even use it through Wi-Fi. Of course, businesses who want to take advantage of features like call routing and custom company branding may need more work put into their systems. But either way, the phones are easy to maintain and should last years with normal usage.
  • Business mobility and telecommuting: VoIP technology is extremely portable, and it easily allows users to connect to your system from their office or at home. It’s even easy to connect if your employees travel abroad. Your employee’s dedicated phone number is linked to them wherever they choose to work.
  • Conferencing: With standard phone systems, you’ll often end up paying an additional service fee for hosting multiple callers when you set up a conference call. Those days are over when you switch to a VoIP system.
  • Scalability: VoIP systems allow you to add or delete lines as your pool of employees grows or shrinks. If you’re in growth mode or scaling back, adding and removing traditional phone lines constantly can be a pain. With VoIP, you only pay for what you use, and phones are easy to add, delete, or move. You can also use your desktop computer, your smartphone, or your laptop to make and receive calls through your browser or a special app.
  • Helpful features: There are many features VoIP offers that can help small businesses, such as customizable call forwarding options, customizable greetings, automatic call transfer, voicemail transcription to email, detailed usage reports to help control costs, and an updatable customer contact book. There are also instant messaging and video chat functions you can use, and you can even set up an automatic phone recording that may help resolve customer issues in the future. You’ll also get advanced call center functions. With state-of-the-art analytics, you can track the usage of your staff and calculate the amount of time they’re contacting your customers.And most people don’t consider how VoIP can help in their marketing and sales efforts. Want to find out how many leads you’re getting from a call campaign? Use a special number to track how many calls you’re getting from it. Get call analytics and recordings, and save calls within your CRM software. Or even review your sales teams’ calls to give feedback.
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What are some things to consider before installing a VoIP system?

Your internal network should be tested before installation to ensure your network speed can handle the new equipment. Generally, there will not be a heavy drain on your network speed, but you should know beforehand if you are equipped to handle the new phone system or not.

While internet service and speeds are always improving, VoIP can be tough to implement successfully if you’re in a rural or under-serviced area. The extra work for already-strained internet service can cause calls to drop or not connect…not a good situation for any business! We can help test your network to determine if VoIP will work well for your company.

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What are some concerns with VoIP?

One complaint that used to be common among VoIP users was poor audio quality. Issues such as jitter, echo, or static are still sometimes reported by VoIP users, although these issues are being addressed with upgrades regularly. The root cause of many audio issues is usually related to your existing network not being up to current standards, or it may be too old to handle the speed required of the new technology. Contact us and we’ll check your wiring, network switches, firewall, IP addresses, internet circuits, and everything else that might impede the speed of your network. Then, if needed, we’ll let you know what it will take to get everything up to spec.

Some people ask what happens to VoIP phones if the internet goes down. Since the phones rely on the internet, if the service goes down the phones go with it. But there are solutions in place. One safety net is a Virtual Auto Attendant that, in an emergency, can forward calls to voicemail or designated cellphones. Calls can also be routed to another location, like a home or a second office. Another option, if you’re a larger company with a lot of daily business on the line, would be to invest in dual internet providers; one as a primary and one as a backup. Generally, this is overkill, but if you’re afraid of power or internet outages affecting your business you may want to look into this option.

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What communication tools besides VoIP should I consider for my business?

Depending on your business needs, you may consider a communications and collaboration software such as Microsoft Teams or Slack. Many companies find these programs indispensable as they allow for video and text chat, sharing and working on files together, file and data storage, conference calling, project management, virtual meetings and presentations, and a central communication hub for your team regardless of where they are in the world.

You may also consider upgrading your current email platform. Most companies choose a service such as Gmail our Outlook and use it as-is right from the box. However for the modern business that is constantly being targeted by spam and cybersecurity threats, we believe more configuration is necessary. With various tools and technology, you can keep dangerous or unwanted messages from ever hitting your inbox, prevent employees from clicking on malicious links or opening attachments, report suspicious messages to your IT team with one click, and have consistent company email signatures automatically added into your emails.

It’s also important for both your brand image and cybersecurity to use a paid email domain, such as boss@yourcompany.com, not yourcompany@gmail.com. If you’re still using a free email service for your business we highly recommend you update as soon as possible. Free domains make it easier for cybercriminals to impersonate your business to scam your clients and employees, and hurt your brand image by making customers and prospects question if you’re legitimate.

 

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What does unified communications mean?

A unified communications system allows multiple people to communicate through both voice and data.

It includes a variety of software tools designed to integrate telephone, video, email, text messaging, and other services. This enables employees working remotely or from different offices to be together as if they were sharing a single office.

The objective is that the experience will feel natural and seamless over all connections regardless of location or device. The best modern communication services blend a mix of tools and strategies to achieve this.

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